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Welcome to the TRU NIAGEN website. We’re very proud of our unique molecule called nicotinamide riboside (NR) and want to make your shopping experience as pleasant and rewarding as possible. If you have any questions or concerns about our website or the shopping process please call 1300 809 038 or email us

In using this website, you agree to be bound by our not so stringent terms.

REFERENCES USED

In these website & trading terms, the expressions 'we', 'us' and 'our' are a reference to Matakana Health Pty Ltd (ABN 36 861 313 854), licensed distributor of TRU NIAGEN and owner/operator of the truniagen.com.au website.

PRICING

The displayed prices for our products and services are inclusive of GST levied in Australia. Unless otherwise displayed all transactions are processed in AUD.

Displayed pricing is subject to change at any time and at TRU NIAGEN’s sole discretion.

SHIPPING & DELIVERY

TRU NIAGEN delivers throughout Australia, Pacific Islands and Rest of World except Singapore, the USA, Canada and Hong Kong. Exact shipping costs will be calculated in the shopping cart and will be added to the order total before checkout.  

Our standard dispatch timeframes are between 2 - 5 working days for Australia  and between 7 - 12 working days for Rest of World. The Christmas period could extend this timeframe. We will let you know if there are any delays in managing your order and, as always, if you have any questions or concerns about your order, please call 1300 809 038 or email customercare@truniagen.com.au

Find below a detailed table of shipping rates

Australia
1 bottle AUD $10.00
2 bottles AUD $10.00
1 Pack of 3 bottles FREE
2 Packs of 3 bottles
FREE
3 Packs of 3 bottles
FREE
1 Pack of 12 bottles
FREE
2 Packs of 12 bottles
FREE
3 Packs of 12 bottles
FREE
4 Packs of 12 bottles
FREE
Pacific Islands
1 bottle International Air - Tracked AUD $20.00
2 bottles
International Air - Tracked
AUD $38.00
1 Pack of 3 bottles International Air - Tracked AUD $38.00
2 Packs of 3 bottles International Air - Tracked AUD $40.00
3 Packs of 3 bottles International Air - Tracked AUD $40.00
1 Pack of 12 bottles International Air - Tracked AUD $45.00
2 Packs of 12 bottles International Air - Tracked AUD $55.00
3 Packs of 12 bottles International Air - Tracked AUD $69.00
4 Packs of 12 bottles International Air - Tracked AUD $99.00
Rest of World
Any product International Air - Tracked AUD $45.00

AUTO-SHIP

For more savings and convenience, you can have your Tru Niagen auto-shipped to you on a monthly, three or six monthly basis.

Auto-ship pricing is subject to change at any time and at Tru Niagen’s sole discretion.

Auto-shipment every month
Your order will be dispatched and card charged every 30 days.

The applicable shipping rate is charged to your card every month.
Please contact us to cancel your auto-ship.


Auto-shipment every 3 months
Your order will be dispatched and card charged every 85 days.

The applicable shipping rate is charged to your card every 3 months.
Please contact us to cancel your auto-ship.

To know more about delivery timeframe and rates

Auto-shipment every 6 months
Your order will be dispatched and card charged every 175 days.

The applicable shipping rate is charged to your card every 6 months.
Please contact us to cancel your auto-ship.

To know more about delivery timeframe and rates

CUSTOMER SERVICE

We’re committed to providing a professional yet friendly customer service. If you have any questions or concerns about your order, please call 1300 809 038 or email customercare@truniagen.com.au

RETURNS

We hope you are never disappointed with your TRU NIAGEN order. If a product purchased from this website is found to be faulty please get in touch with us and we’ll sort out an exchange or refund for you promptly. Bear in mind that we cannot provide refunds if you simply change your mind or make a wrong decision.

Where goods have been accepted by us, for credit or refund, then they must be returned to this Tru Niagen store at your expense, in original condition and packaging. The ‘returns’ address is TRU NIAGEN, Unit 3 Logan Place, 3 Mandew Street, Shailer Park, Queensland 4128, Australia. We strongly recommend that you email any postal receipt to customercare@truniagen.com.au so that we can note the expected return in our ‘returns schedule’.

COPYRIGHT & TRADEMARKS

Copyright in this website (including text, graphics, logos, icons, sound recordings and software) is owned by Tru Niagen. Subject to the conditions prescribed under the copyright laws of Australia and similar legislation in your location, you may not adapt, reproduce, communicate to the public, store, distribute, print, display, perform, publish or create derivative works from any part of this website or our products without our written permission.

PAYMENT METHODS & SECURITY

Payment methods currently accepted include Credit Cards processed via our online secure gateway.

When purchasing from TRU NIAGEN your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard.

Alternatively, you can order by post/cheque using this form.

CONTACTING US

If you have any questions or comments about Tru Niagen website’s terms and conditions and/or the way it affects you, please email us

ABOVE ALL

You have our permission to enjoy our products with your family and friends. All the best!

TRU NIAGEN REFERRAL PROGRAM

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Program Conditions and Limitations

Termination and Changes

Updates to the Terms