Shipping/Delivery
SHIPPING & DELIVERY
TRU NIAGEN delivers throughout Australia, Pacific Islands and Rest of World except Singapore, the USA, Canada and Hong Kong. Exact shipping costs will be calculated in the shopping cart and will be added to the order total before checkout.
Our standard dispatch timeframes are between 2 - 5 working days for Australia and between 7 - 12 working days for Rest of World. The Christmas period could extend this timeframe. We will let you know if there are any delays in managing your order and, as always, if you have any questions or concerns about your order, please call 1300 809 038 or email customercare@truniagen.com.au
International orders may attract local Customs taxes or duties on arrival to your country. These taxes/duties are required to be paid by the purchaser and are not the responsibility of Tru Niagen. No refunds will be issued for orders where tax/duties remain unpaid by the purchaser. Please check with your local Customs agency regarding the tax/duty likely to be charged prior to ordering.
Find below a detailed table of shipping rates
| Australia | |
| 1 bottle | AUD $10.00 |
| 2 bottles | AUD $10.00 |
| 1 Pack of 3 bottles | FREE |
| 2 Packs of 3 bottles | FREE |
| 3 Packs of 3 bottles | FREE |
| 1 Pack of 12 bottles | FREE |
| 2 Packs of 12 bottles | FREE |
| 3 Packs of 12 bottles | FREE |
| 4 Packs of 12 bottles | FREE |
| Pacific Islands | ||
| 1 bottle | International Air - Tracked | AUD $20.00 |
| 2 bottles | International Air - Tracked | AUD $38.00 |
| 1 Pack of 3 bottles | International Air - Tracked | AUD $38.00 |
| 2 Packs of 3 bottles | International Air - Tracked | AUD $40.00 |
| 3 Packs of 3 bottles | International Air - Tracked | AUD $40.00 |
| 1 Pack of 12 bottles | International Air - Tracked | AUD $45.00 |
| 2 Packs of 12 bottles | International Air - Tracked | AUD $55.00 |
| 3 Packs of 12 bottles | International Air - Tracked | AUD $69.00 |
| 4 Packs of 12 bottles | International Air - Tracked | AUD $99.00 |
| Rest of World | ||
| Any product | International Air - Tracked | AUD $45.00 |
AUTO-SHIP
For more savings and convenience, you can have your Tru Niagen auto-shipped to you on a monthly, three or six monthly basis.
Auto-ship pricing is subject to change at any time and at Tru Niagen’s sole discretion.
TRU NIAGEN AU has the right to suspend and/or cancel a recurring auto-ship order, if it believes (in its sole discretion), that the customer does not genuinely intend to participate in the auto-ship programme (i.e. the customer is purchasing with the intention of it being a one-time purchase).
Please note that once payment is processed for a recurring order, we are unable to cancel the order due to the shipping process having already begun.
Auto-shipment every month
Your order will be dispatched and card charged every 30 days.
The applicable shipping rate is charged to your card every month.
Please contact us to cancel your auto-ship.
Auto-shipment every 3 months
Your order will be dispatched and card charged every 85 days.
The applicable shipping rate is charged to your card every 3 months.
Please contact us to cancel your auto-ship.
To know more about delivery timeframe and rates
Auto-shipment every 6 months
Your order will be dispatched and card charged every 175 days.
The applicable shipping rate is charged to your card every 6 months.
Please contact us to cancel your auto-ship.
To know more about delivery timeframe and rates
CUSTOMER SERVICE
We’re committed to providing a professional yet friendly customer service. If you have any questions or concerns about your order, please call 1300 809 038 or email customercare@truniagen.com.au